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Privacy Policy

Last updated November 2025

 

MAKEIT Roofing is committed to delivering quality, compliant and transparent services across every project we undertake. Protecting your personal information is an important part of that commitment. This Privacy Policy outlines how we collect, use, store and manage your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

A full copy of the APPs is available from the Office of the Australian Information Commissioner: https://www.oaic.gov.au/

What Personal Information We Collect and Why

Personal Information is any information or opinion that identifies an individual.
In delivering roofing, cladding, plumbing, electrical and project management services, we may collect:

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  • Your name, address and contact details

  • Property information and project specifications

  • Email correspondence, phone details and site notes

  • Drawings, measurements, inspection reports

  • Financial information relevant to quoting, invoicing or project delivery

 

We collect this information through emails, phone calls, site inspections, online enquiries, project meetings, and third-party service partners such as suppliers, engineers, subcontractors and inspectors.

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We use your information for the primary purpose of delivering our services — including quoting, project coordination, compliance, scheduling, safety management, procurement and warranty support.
You may also receive updates related to your project or industry-related communications. You can opt out of marketing communications at any time.

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Whenever reasonable, we will explain why information is being collected and how it will be used.

Disclosure of Personal Information

Your information may be disclosed to:

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  • Subcontractors, suppliers, engineers and trade partners involved in delivering your project

  • Building inspectors, surveyors, certifiers and regulatory authorities

  • Insurers, financial institutions or warranty providers

  • Professional advisors (legal, accounting, HSEQ consultants)

  • Any party you authorise us to share it with

  • Where required or permitted by law

 

We do not sell or trade personal information.

Security of Your Information

We take data security seriously. Personal Information is stored in secure systems with restricted access, encrypted communication where appropriate, and internal protocols designed to minimise misuse, loss or unauthorised access.

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When your information is no longer required, we take reasonable steps to destroy or permanently de-identify it. Most project files are retained for a minimum of 7 years to meet regulatory, compliance and warranty obligations.

Access and Corrections

You can request access to the Personal Information we hold and ask us to correct or update it at any time.
To protect your privacy, identification may be required before information is released.

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There is no fee for requesting access, although an administration fee may apply for supplying copies.

Maintaining Accurate Information

To deliver accurate quoting, reporting and project outcomes, it is important that the information we hold is correct.


If your details change, please notify us as soon as possible so we can update our records.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Questions or Complaints

If you have any questions about this Privacy Policy or wish to lodge a complaint, please contact us:

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MAKEIT Roofing
Ground Floor, 80 Dorcas Street
Southbank VIC 3006
E: hello@make-it.com.au
P: 03 9112 5850

Clarity and Craft in Every Roof.

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