Our Promise
We commit to building roofs and relationships that stand the test of time.
We promise to deliver roofing solutions built on strong partnerships, complete transparency and uncompromising safety. Through teamwork, innovation and quality craftsmanship, we aim to raise the standard of roofing and create long-lasting outcomes for every client and community we serve.
Metrics and Goals
At MAKEIT Roofing, our metrics and goals are built around the five pillars that define the quality of every project we deliver. We focus on eliminating rework through precision and sequencing, keeping timelines predictable through disciplined planning, and maintaining a safety-first culture across every site.
We prioritise transparency with clear communication and documentation, and we measure success in the long-term performance of every roof we install. These goals ensure our work isn’t just completed — it’s completed correctly, safely and built to last.
01
Zero-Rework Performance
We hold ourselves to a standard of doing things right the first time. Our goal is to minimise warranty call-backs and maintain a high rate of roofs passing final quality checks. By tightening sequencing and staging quality control throughout projects, we aim for zero avoidable defects on every job.
02
Safety First, Always
Safety is non-negotiable. We measure our performance through a zero Lost Time Injury target, consistent PPE compliance and site audits. Every incident and near miss is tracked to strengthen our culture and ensure every team member goes home safe, every day.
03
Transparency at Every Stage
Transparency is central to how we work. We track our success by ensuring scopes are clear at quote stage, updates are delivered without fail, and complete photo documentation is captured on every project.
04
Smarter Project Partnerships
We measure our success by the strength and reliability of the partnerships that support each project. By collaborating closely with builders, strata managers, engineers, suppliers and trade teams, we track how effectively these relationships streamline sequencing and improve overall project flow. Our focus is on consistent communication, dependable coordination and partner satisfaction—ensuring every stakeholder experiences predictable, well-managed delivery from start to finish.
05
Growth & Innovation in Action
We measure progress through ongoing training, the adoption of better tools and systems, and continuous improvements in how we sequence and deliver work. Each project informs the next, helping us reduce delays, roll out smarter processes and keep advancing MAKEIT’s commitment to growth, innovation and industry leadership.
